Refund policy

Returns & Refund Policy

At Tapstitch, we are committed to providing high-quality products and reliable support. If you experience any issues with your order, please review the policy below and contact our support team for assistance.

Contact Us For any return, refund, or order-related concerns, please contact us at support@tapstitch.com. To help us process your request efficiently, please include: your order number, photos or videos of the issue (if applicable), and a brief description of the problem.

Return & Refund Request Timeframe Customers may request a return or refund within 180 days after the order has been delivered. For issues related to misprinted items, damaged products, defective items, or lost packages, claims should ideally be submitted within 7 days of delivery.

Return Process Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Returns sent without prior approval may not be accepted. Tapstitch does not accept unauthorized returns. We aim to review and process requests within 7 business days.

Conditions for Returned Items Unless the item is defective or incorrectly produced, returned items must be unused, unworn, unwashed, and in original condition. Tapstitch does not accept items that are worn, stained, damaged due to misuse, or altered after delivery. Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

Refunds If your refund request is approved, refunds will be issued to the original payment method used for the purchase and processed in the original purchase currency. Processing times may vary depending on your payment provider.

Non-Returnable Items The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error: tights, underwear, pajamas, swimsuits, socks, and masks (for hygiene reasons), sample items, deliberately damaged items, items returned beyond the 180-day return window, and items accurately produced according to designs provided by the customer but later deemed unwanted.

Order Cancellation Policy Orders may only be cancelled and fully refunded while they remain in "In Review" status. Contact support@tapstitch.com as soon as possible. Once production has started, cancellation requests may no longer be eligible for a full refund.

Delayed Shipment Compensation Policy Small-volume orders: production completed within 3–7 business days, shipment arranged no later than the 8th business day. Bulk orders: production completed within 7–15 business days, shipment arranged no later than the 16th business day. If these timelines are not met, customers may be eligible for compensation of up to 10% of the original product value. Delay compensation does not apply when delays are caused by customer-side changes, design modifications, incorrect shipping information, or pending customer confirmation.

Lost Packages For packages confirmed as lost in transit, claims should be submitted within 7 days after the estimated delivery date.