Refund policy

Returns & Refund Policy

Last updated: August 2026

At Vallen Apparel, every piece is made to order just for you. We stand behind the quality of our products and want you to be happy with your purchase.

Eligibility We accept return and refund requests within 180 days of delivery for items that are misprinted, damaged, or defective. For the best outcome, please contact us within 7 days of receiving your order if there's an issue.

Items must be unused, unworn, and unwashed in their original condition. We're unable to accept returns on items that have been worn, washed, altered, or damaged after delivery.

How to Request a Refund Email us at vallen_apparel@outlook.com with your order number and photos of the issue. We'll review your request within 7 business days and get back to you with next steps. Please don't send items back without approval first — unauthorised returns won't be accepted.

Refunds Approved refunds are issued to your original payment method in the original currency. Processing times may vary depending on your bank or payment provider.

Order Cancellations Orders can only be cancelled while they are still in review before production begins. Once production starts, we're unable to offer a full refund. To request a cancellation, email us at vallen_apparel@outlook.com as soon as possible.

Non-Returnable Items The following items are not eligible for return: tights, underwear, socks, swimwear, face masks, and any items that have been deliberately damaged or used beyond their intended purpose.

Lost or Undelivered Packages If your order hasn't arrived, please contact us within 7 days of the estimated delivery date at vallen_apparel@outlook.com and we'll sort it out.

 completed within 3–7 business days, shipment arranged no later than the 8th business day. Bulk orders: production completed within 7–15 business days, shipment arranged no later than the 16th business day. If these timelines are not met, customers may be eligible for compensation of up to 10% of the original product value. Delay compensation does not apply when delays are caused by customer-side changes, design modifications, incorrect shipping information, or pending customer confirmation.

Lost Packages For packages confirmed as lost in transit, claims should be submitted within 7 days after the estimated delivery date.