Shipping policy

Shipping Policy

Last updated: July 2026

Processing & Production Time All Vallen Apparel products are made to order. Production is typically completed within 3–7 business days for standard orders.

Shipping Timeframes Once your order has been produced, estimated shipping times are:

• Special Line: 10 days avg; 95% of orders delivered within 15 days
• International Shipping: 5 days avg; 95% of orders delivered within 7 days
• Standard Shipping: 25 days avg; 95% of orders delivered within 30 days

These are estimates only and do not include production time. Delays may occur due to local holidays, flight cancellations, national holidays, or striking workers.

Order Tracking Every order includes a tracking number so you can monitor your package at all times.

Incorrect Contact Information Please ensure your phone number and shipping address are correct at checkout. If you provided incorrect details, contact us at halffilo@gmail.com as soon as possible before your order ships. If an incorrect phone number causes a failed delivery, Vallen Apparel is not responsible for reshipping or refund costs. For international orders, we may contact you to confirm your phone number before shipping. Orders held for unconfirmed phone numbers will be disposed of after 90 days.

Undelivered Packages If your package hasn't arrived after 20 days, common reasons include missed courier calls, incorrect contact number, or incorrect shipping address. Please contact us at halffilo@gmail.com with your correct details and available times for re-delivery.

Lost or Damaged Packages If your package is lost in transit, we will arrange re-shipping as soon as possible. If your item arrives damaged, please send photos to halffilo@gmail.com within 7 days of receiving the package.

Returned to Sender Orders may be returned to sender due to an incorrect address, being unclaimed at customs, or being refused/returned. If this happens, we will notify you and work with you on next steps. New shipping charges will apply for re-delivery in these cases.

Tracking Shows Delivered But Not Received If your tracking shows delivered but you haven't received your package, please check with your carrier for additional delivery details. If the package cannot be located, a new order will need to be placed for reshipping.

Wrong Address After Shipping If your order has not yet shipped, you may be able to update your address by contacting us at halffilo@gmail.com. Once shipped, the address cannot be modified. Any price difference due to address changes is the customer's responsibility.